FAQ | Lumen Safety

How can I place an order?

You can place an order directly through our website by selecting the products you need and following the checkout process. For custom-branded items or bulk orders, please contact us directly for a tailored solution.

Do you provide bulk order discounts?

Yes, we offer discounts for bulk orders. Please contact us directly to discuss your requirements and receive a customised quote.

How long does delivery take?

Smaller items are typically dispatched within 24 hours, while larger freight items may take up to 48 hours to be dispatched. Delivery times may vary based on your location and the delivery method chosen.

What is your return policy?

We accept returns of unused and undamaged products within 30 days of purchase. For more details, please refer to our Return Policy page.

What products does Lumen Safety offer?

Lumen Safety provides a wide range of safety equipment, including high-visibility clothing, personal protective equipment (PPE), and custom-branded corporate and team wear.

How can I contact customer support?

You can reach our customer support team via email at support@lumensafety.com or by calling us on +64 21 833 110. We are available during business hours to assist you with any queries.

Can I track my order?

Yes, once your order has been dispatched, you will receive a tracking number via email to monitor the progress of your delivery.

Do you offer custom branding for safety garments?

Yes, we offer custom screen printing services for corporate and team wear. You can learn more about our custom branding process on our Services page or contact us directly to discuss your specific needs.