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Shipping Policy

Delivery Costs

North Island:

  • $12.00 - Orders under $100

  • $15.00 - Orders between $100 and $300

  • FREE - Orders over $300

 

South Island:

  • $15.00 - Orders under $100

  • $20.00 - Orders between $100 and $500

  • FREE - Orders over $500

Delivery Times

  • North Island: 1-3 business days

  • South Island: 2-4 business days

  • Please note that rural deliveries may take an additional 1-2 business days.

Tracking Your Order

Once your order has been dispatched, you will receive an email with your tracking number and a link to the courier’s website where you can monitor your shipment's progress.

International Shipping

Currently, we only ship within New Zealand. Stay tuned for updates on international shipping options in the future.

Shipping Restrictions

We do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical address to ensure prompt delivery.

Order Processing

Orders are processed Monday through Friday, excluding public holidays. Orders placed after 3 PM will be processed the next business day.

Returns and Exchanges

If you need to return or exchange an item, please visit our Returns & Exchanges page for detailed instructions and conditions.

Contact Us

For any questions or concerns about your order, please contact our customer service team at support@lumensafety.co.nz

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